Our Policies
Your appointments are very important to us at Susan Jo's Salon, we understand that sometimes schedule adjustments are necessary therefore we respectfully ask for at least a 24 hour notice for cancellations. If you cancel your appointment within 24 hours or less of your scheduled appointment time, you will be charged $20* for all services $50 or more, an auto invoice will sent directly to you, before we can reschedule your appointment**. If you are a new guest, or this is a habitual habit, we may ask you to put a card on file and leave a $20* deposit in order to schedule an appointment.
cancellation policy
Reverse Cancellation policy
no show policy
Because we value your time, we would like to extend the same respect we ask to you for appointment cancellations. If for any reason we need to cancel/reschedule your appointment with less than 24 hours notice, we will take $20 off your next scheduled color or extension appointment.
If you choose to not show up for an appointment without any prior notice, you will be charged $20* before you are able to reschedule, and will be asked to put a card on file, for future appointments. After 2 No Call No Show appointments, you may be asked to not return, or to pay for your entire booked appointment upfront. This will be left to the stylists discretion.
Redo policy
Late appointment Policy
Trust us we get it, shit happens and people run late, it happens to us all the time. We realize we are human and that some things in life are unpredictable. In order for us to be as respectful as possible to everyones time, we ask that you arrive on time to your appointment, or at least let us know if you are running late. We will extend that same respect to you. If you are 15 minutes or more late to your appointment we may need to adjust your services in order to not run behind for our next appointments, if this is a habitual habit, we will begin to schedule a buffer to your appointment time of 15 minutes, that you will be charged for as a service. As an extension of our gradated for your patience if waiting for us in the salon, we will be offering appreciation to you if we run behind with no notice.
We take great pride in our work, but understand that sometimes lines get crossed and adjustments need to be made. We ask that you lets us know immediately if something needs shifted, attended too, or if communication was off. We will adjust any of our work that falls in your stylist session timeline within 10 days of your initial appointment. If our stylists have achieved the final look you have discussed and agreed upon during the consultation, but you have changed you mind about what you want, your stylist will have to charge you for a new service. We want you to be happy with the quality of your hair, and are always willing to correct our mistakes.
Consultation agreements will be upheld, so if your stylist told you that your desired look will take 3 sessions, we will not "redo" your hair for free, because it doesn't look like your inspiration. You are paying for the process it takes to get to your goal, not just the outcome.
**Some exceptions apply
*Cancelation rescheduling fees do not go towards your next appointment, only deposits can be put towards a future appointment